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For Release: January 21, 2003 Tibs
surveys customers; asks “How did we do?”
Customers
give Tibs employees high marks for
customer satisfaction
“Almost 90% of the
respondents rated the Tibs teams as excellent or
above satisfactory in our professionalism,
knowledge, and its attention to detail,” said
“What
really impressed our entire company was the fact
that nearly 30% of all those surveyed gave us
perfect scores on every question asked. Because Tibs
is customer focused, we were definitely pleased to
have our customers give us such high marks on the
work we do,” he said. “We
were also encouraged by the comments that so many
customers added to their surveys, often times
complimenting specific employees or commenting on
our teams’ performances,” Tibbetts added. Among
the comments written on the surveys included ones by
Steve Pass of Koswire, who wrote, “Tibs was the
best contractor on our project;” Preston Williams
of the Gwinnett Civic Center, who described Tibs
work as ‘high quality professional work;” and
Tiffany Tillery of Dornier Medical who wrote,
“Thank you for making my job easier.” The
customer satisfaction survey was the first conducted
by Tibs Group, which sent surveys to over 600 of its
customers, asking those customers to rate the
company on its performance. Customers
were asked to complete a short general survey or go
online to participate in a more detail survey that
rated the performance of the entire company, from
the onsite technicians and electricians to the
in-house billing department. About
Tibs Group
Founded
in 1971 by
### Diane
N. Bates, Marketing Manager, Tibs Group
678.456.2643
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